Optimizing enrollment for improved business and clinical outcomes

A real-world challenge


A health insurer spent vast amounts of time manually organizing its enrollment emails and inventory system. Realizing a need to optimize its workflow, the insurer reached out to Carelon Global Solutions for help.

Meaningful solutions


We developed a robotic solution that works 24 hours a day, five days a week to auto-index 85% of our client’s enrollment emails. Once the files are sorted, they move forward to the appropriate work queue for further processing.

By accurately reading and processing emails, the number of handoffs through the end-to-end cycle is lessened, enabling quicker turnarounds and

With our help, the insurer saved a substantial 21,340 hours per year on enrollment processing - and three million members now experience a more seamless enrollment process each year.