Privacy Policy


United States


Your privacy is very important to us, and we will make every reasonable effort to safeguard any information we collect.



This application (“Application”) is owned and operated by, among others, Carelon Global Solutions U.S., Inc., and Carelon Global Solutions Puerto Rico, LLC, (collectively, “we,” or “us,” or “our”). 


A user’s (“User,” “you,” or “your”) use of our Application in the United States or Puerto Rico is subject to the terms of this privacy policy (“Privacy Policy”) and our terms of use (“Terms of Use”).


By using the Application in the United States or Puerto Rico, you signify that you have carefully read, understood, and agreed to be bound by this Privacy Policy and our Terms of Use. If you disagree with any of the Terms of Use or any part of this Privacy Policy, you must refrain from using this Application.


This Privacy Policy may be altered, edited, amended, modified, reviewed, revised, or substituted by us at any time and users are requested to read the Privacy Policy before using or accessing the Application. Please check this page regularly to ensure you are familiar with the latest version of the Privacy Policy. If you are a resident or citizen of the United States or Puerto Rico, you may withdraw your consent to the processing of your personal information in the event of changes or amendments to the information supplied in this Privacy Policy.


What information will we collect?


Information may be collected in the following ways on the website:


We may use “cookies” to help us improve this website by tracking your navigation habits and to store your preferences. A cookie is a small file created by a website to store information on your computer. Cookies do not allow websites to gain access to other information on your computer. Once a cookie is saved on your computer, generally, only the website that created the cookie can read it.


An Internet Protocol (IP) address is a number that automatically identifies the computer or mobile device that you are using to access the Internet. The IP address enables our server to send you the site pages that you want to visit or the data you want to view. The IP address may disclose the server owned by your internet service provider. We use your IP address to help diagnose problems with our server and to support our site administration.


We collect information provided by you in our ‘Contact Us’ form. This form is intended for business leaders of US-based businesses to inquire about Carelon Global Solutions product and services. Information submitted by you will be reviewed by the Carelon Global Solutions sales team. We will make every effort to respond to valid inquiries within 10 business days. Information provided by non-valid inquiries should be deleted within one week.



How will information be used?


In addition to the uses described above, we may also gather quantitative user information, such as the number of users and the pages or data accessed to perform administrative, technical, hosting, or other functions to help us manage our website and deliver new functionality to you. We do not sell, license, transmit, or disclose personal information collected by this site except where required or permitted by law.


Third Party Service Providers


We may work with third-party service providers who may place third-party persistent cookies, web beacons, or similar technologies to collect anonymous information about the use of our websites. They are not permitted to collect any personal information, and this information will be solely used for web usage analysis for a better understanding of how you use our website, and for customization of our content and advertising. 


(a) for Yahoo Code, statements that (1) third-party web beacons, cookies, or similar technologies are used on its websites or apps to provide advertisements about goods and services of interest to visitors, and (2) describe its use of Code Data (it is strongly recommended that the advertiser name Yahoo and Yahoo involvement when describing such use); (b) for Audience Data, a statement that describes its use of Audience Data; and (c) for Yahoo Code and/or Audience Data, a statement that describes how visitors may learn more about the choices offered in connection with the use of Yahoo Code and/or Audience Data (as applicable), including an active link to one of the following URLs: Opt Out - NAI: Network Advertising Initiative  or  (or the appropriate link for the country available on Privacy Dashboard and Controls | Yahoo , if advertiser uses Yahoo Code and/or Audience Data outside the United States). If the country in which the Yahoo Code and/or Audience Data will be used is not referenced in the aforementioned list, then the advertiser should include an active link to Privacy Dashboard and Controls | Yahoo .


What If I don’t want information about me to be collected?


If you do not wish to have your activity on our website or application tracked, at any time you can opt-out to discontinue first-party cookie tracking of your web activity.


You also have the choice to opt out of third party cookies, web beacons, or similar technologies, if you do not want third-party service providers to collect your anonymous information for marketing purposes, visit the Network Advertising Initiative (NAI) website to perform the opt-out.


Additionally, you can direct your internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your computer, tablet, or smartphone through your internet browser settings or other programs. You can also set your browser to refuse all cookies. Please note that parts of this website may not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.


“Do Not Track Signals”


We do not respond to web browser “do not track” signals. As such, your navigation of our site may be tracked as part of the gathering of quantitative user information described above. If you arrive at our website by way of a link from a third-party application that does respond to “do not track” requests, the recognition of any “do not track” request you have initiated will end as soon as you reach our site.


Linking to Other Sites


From time to time, we will provide links to websites not owned or controlled by us. We do this because we think the information might be of interest or use to you. While we do our best to ensure your privacy, we cannot be responsible for the privacy practice of other sites. A link to a third-party website does not constitute or imply endorsement by us. Additionally, we cannot guarantee the quality or accuracy of information presented on those websites. We encourage you to review the privacy practices of any website or application you visit.


Use of electronic mail


We may provide email links to facilitate communication between us and you. Unless otherwise noted, email through our website is not a completely secure and confidential means of communication. Non-encrypted mail may be accessed and viewed by other internet users without your knowledge and permission while in transit to us.


Contacting the Privacy Office


The Carelon Global Solutions Privacy Office is available to answer privacy questions for reporting privacy issues. You may contact the Privacy Office by writing us at the following address:


Privacy Office:

200 Virginia Avenue

Indianapolis, IN 46204


Email our Privacy Office:


This privacy statement is effective January 1, 2023, and most recently was reviewed January 1, 2023. This privacy statement is subject to change. We encourage you to review it from time to time.