Getting it right the first time

A new approach to claims and clinical collaboration for accuracy and exceptional customer experience


Varying compliance, health plan, and clinical rules can make manual claims harder to process. A single mistake can lead to delays in patient care, negative impact on providers’ revenue cycles, increased customer calls, repeated work, and customer dissatisfaction.

In this webinar, we’ll share effective approaches to increase productivity, decrease backlogs, and improve accuracy, such as:

  • How to analyze your current processes.
  • Methods to improve collaboration for better accuracy and speed.
  • Innovative solutions to apply across the end-to-end value stream.
  • Where to focus additional training and education.

With the right strategies in place, you can provide exceptional customer experience, save time and money, and get claims right the first time.

Speakers and Moderator


Dr. Salin Kataria, speaker

Staff Vice President, Clinical Operations, Carelon Global Solutions Philippines


Salin has over 20 years of healthcare experience, including insurance and active clinical practice. With his medical background, Salin brings direct experience in patient care, medical education, patient safety, quality improvement, risk management, utilization management, and payment integrity across diverse healthcare settings. Previously, he led utilization management delivery teams in the Philippines and in India for UnitedHealth Group.


Sundar (Sunny) Krishnan, speaker

Staff Vice President, Claims, Carelon Global Solutions India


Sunny brings over 20 years of industry experience managing stakeholders, implementing new process designs, and overseeing operations, quality control, and transformation. He has a unique and comprehensive understanding of how to add value to an organization.

Sunny is a certified Lean Six Sigma Black Belt, Certified Design Thinking Professional®, and a Scaled Agile Framework expert.


Brandie Gatlin, moderator

Director, International Operations, Carelon Global Solutions


Brandie has over 20 years of healthcare industry experience in operations and process improvement. At Carelon Global Solutions, she has developed and executed operational strategies, process and quality improvements, and led a large network of customer service centers. Today, Brandie is an international leader responsible for expanding our global footprint.